Returns Policy


This Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions. We reserve the right to change this Returns Policy at any time. Our Returns Policy does not affect your statutory rights.


You may return any Goods in their original condition for a full refund or exchange within 28 working days of delivery, providing you have notified us within 14 days of receiving the goods.


Original condition means that there are no scratches or marks on the Goods and the Goods have not been applied, been prepared to be applied or been used in any manner.


Please enclose the following details with your returned Goods:

  • Your Name
  • Your Address
  • Order Number
  • Reason for return/exchange

Please send your returned Goods to:

Goods Returns
DM Distributions Limited T/A Great Lengths
Units A1/A2 Wira Business Park
West Park Ring Road
LS16 6EB

 You must arrange for and pay the costs of returning the Goods to us. Please ensure that the package is wrapped securely and for your protection we recommend that you use a tracked delivery service as we cannot accept liability for goods lost in transit.


If you are returning faulty or damaged Good(s), we will refund the cost of returning your order provided that you use Royal Mail Special Delivery service and supply us with a receipt proving cost of return.


Goods purchased as a set can only be returned as a complete set, not as individual items.


Applicable refunds will be processed once the returned items have been received and inspected and comply with the terms of return contained herein.