We are delighted to offer our clients an automatic 3-month quality guarantee when purchasing the recommended Great Lengths aftercare products to maintain their Great Lengths hair extensions.

Our exclusive aftercare range has been carefully formulated and thoroughly tested to ensure the longevity and durability of your extensions.
Great Lengths hair extensions are made from the highest quality 100% human Remy hair, ethically sourced from India and fully traceable back to its origin. Each extension is meticulously crafted by our skilled artisans in Italy, ensuring precision and care in every strand. While we take every measure to prevent issues, we are dedicated to resolving any concerns you may have with your extensions.

1. Great Lengths UK & IRE 3-month Quality Guarantee

• Purpose of Guarantee: This warranty ensures the quality and longevity of your Great Lengths hair extensions when used in conjunction with Great Lengths aftercare products, including Shampoo, Conditioner, Heat & Care Spray, and a Brush*.
  

*The brush is required for the first purchase of Great Lengths extensions but does not need to be repurchased with subsequent sets.

• Scope of Coverage: This warranty covers hair extensions against the following issues:
  o Dry hair
  o Excessive tangling or matting
  o Breakage or shedding
  o Colour fading
  o Tape adhesive problems
• Eligibility: 
  o The warranty applies to all Great Lengths hair extensions installed by a certified stylist within the past 3 months.
  o It is the responsibility of the certified Great Lengths stylist to notify the HB Collective customer service team with the client’s full name when placing the order for both the extensions and aftercare package.
  

2. Guarantee Coverage

• Hair Quality & Condition:
  o Protection against premature shedding or tangling.
  o Assurance that the hair remains soft, shiny, and free from excessive
  breakage.
• Colour Retention: 
  o Covers fading or deterioration of colour within the 3-month period, provided that recommended Great Lengths aftercare products are used.
• Product Use Requirements: The warranty is valid only under the following conditions:
  o Great Lengths extensions are maintained using exclusively Great Lengths shampoos, conditioners, Heat Protect Spray, and brushes.
  o Extensions must be applied following correct techniques as outlined in our training standards.
  o A maintenance check must be completed 2-3 weeks after the initial service.
  

3. Product Usage and Maintenance Guidance

To qualify for the 3-month quality guarantee, you must purchase a minimum aftercare package, which includes:

o 250ml Shampoo
o 250ml Conditioner
o 200ml Heat & Care Spray
o A Great Lengths Hairbrush

The aftercare package must be purchased directly from your Great Lengths stylist. Products purchased from other vendors are not covered.

• Use only Great Lengths products to maintain moisture balance and avoid damage.

• Minimize use of heat styling tools and always apply Great Lengths Heat Protect Spray to prevent heat damage.

• Regularly brush hair in small sections to reduce matting and tangling.

• To prevent tangling, secure hair in a soft ponytail or loose braid while sleeping.

4. Guarantee Claim Process

1. Documentation
   • Retain proof of purchase and a signed Great Lengths consultation sheet.
2. Claim Submission
   • Clients should report concerns to their certified Great Lengths stylist within the guarantee period.
   • The stylist will inspect the hair extensions to determine if the issue qualifies as a defect covered under the warranty.
3. Inspection & Review
   • If a defect is suspected, the stylist must complete the Hair Issue Form at the bottom of this webpage.
   • HB Collective will review the case and may request samples or all fitted extensions to be returned within 14 days for examination.
4. Resolution
   If a manufacturing defect is confirmed, HB Collective will offer one of the following solutions:
   • Repair: Arrange for the extensions to be repaired.
   • Replacement: Provide a like-for-like replacement.
   • Refund: Issue a credit note or refund to the original payment method.
   • Postage costs for returning defective extensions will also be reimbursed.

5. Exclusions

• Improper maintenance, including incorrect application methods, general wear and tear, or failure to follow aftercare instructions.
• Physical damage, such as chemical treatments (e.g., colouring, toning, or keratin), rough brushing, heat damage, or discoloration from chlorine or hard water.
• The use of non-Great Lengths products.

6. Terms & Conditions

• The warranty is valid for 3 months from the purchase date.
• It is non-transferable and applies only to extensions installed by a certified Great Lengths stylist.
• Strict adherence to aftercare guidance and manufacturer's instructions is required.
• Maintenance checks must be scheduled.
• The recommended Great Lengths aftercare products must be purchased and used within 7 days of the initial fitting.
• Great Lengths reserves the right to amend or discontinue this guarantee at any time.