Terms & Conditions


Please read these Terms and Conditions carefully as they contain important information about your rights and obligations. These terms and conditions apply to your use of our website at www.greatlengths.com/uk (‘Website’) and the sale of Goods to you from this Website.


www.greatlengths.com/uk is a site owned and operated by Great Lengths (“Our”, “We”, or “Us”).  We are registered in England and Wales under company number 02809471 and our registered office is Cedar House, Hazell Drive, Newport, South Wales NP10 8FY.


Our head office and trading address for the purpose of contacting us is – DM Distributions Limited, Units D2/D3 Wira Business Park, West Park Ring Road, Leeds, West Yorkshire, LS16 6EB.

The Terms and Conditions detailed below directly relate to individuals purchasing goods for their own personal use under Distance Selling Regulations. Goods purchased for Business purposes will be deemed as Business to Business transactions and will be subject to our “Trade Terms and Conditions”





These Terms and Conditions together with our current Website prices, Delivery and Returns Policy and our Privacy Policy set out the whole of our agreement to you by us.  Nothing said by any person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any Goods offered for sale by us.  Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.


We retain the right to deny Website access to any person who fails to comply with these Terms and Conditions.


If any part of these Terms and Conditions is unenforceable for any reason whatsoever, such term or

provision shall be divisible from the other terms and conditions and shall be deemed to be deleted

from them.


We may alter these Terms and Conditions from time to time and post the new version on our Website, following which all use of our Website will be governed by that version.  You must check the Terms and Conditions on our Website regularly.


Except for our affiliates, employees or representatives, a person who is not a party to this contract

has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this

contract but this does not affect any right or remedy of a third party that exists or is available apart

from that Act.


These Terms and Conditions and your use of our Website are governed by English Law and you

submit to the jurisdiction of the Courts of England and Wales.



Information Accuracy


Please note that although we try to ensure that the content of our Website is accurate, our Website may contain typographical errors and other inaccuracies.


Where content published on our Website is supplied by third parties (including but not limited to our sister companies, brands and stockists), you understand that we do not control or endorse such content in any way.  We do not (to the extent permitted by applicable law) accept responsibility for the accuracy or otherwise of such content (whether published on- or off-line) and the use of such content, except for content which relates directly to Goods you purchase.



Terms of Sale


You must be over 18 years old, legally capable of entering into binding contracts, be able to pay for our Goods using our nominated payment services.  We reserve the right to obtain validation of your credit or debit card details before providing you with any Goods.


To order any Goods, you may wish to register an account with us.  Great Lengths does not permit you to share your user name and password with any other person nor with multiple users on a network.  Responsibility for the security of any passwords issued rests with you.


You can order Goods by following the ordering procedures set out on our order and checkout pages. 


Great Lengths is entitled to refuse any order placed by you.  If your order is accepted, we will confirm acceptance to you by online electronic means (“Confirmation”) to the email address you have given us on placing your order.  The order will then be despatched to you in accordance with our Delivery Policy.


You undertake that all details you provide to us for the purpose of purchasing Goods which may be offered by us on our website will be correct.



Price & Payment terms


All Goods prices listed on our Website are exclusive of VAT at the current rates and are exclusive of delivery charges.


Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you Confirmation.


You must pay by using our nominated payment services at the time of order.


We reserve the right to cancel the order between us if one or more of the Goods was listed at an incorrect price due to a typographical error or any other error in the pricing information.  If we do cancel your order, we will notify you by e-mail and re-credit to your account any payment taken by us as soon as possible but in any event within 30 days of your order.  We will not be obliged to offer any additional compensation for disappointment suffered.



Shipping & Delivery


We reserve the right to cancel the order between us if we have insufficient stock to deliver the Goods you have ordered or we do not deliver to your area. If we do cancel your order, we will notify you by e-mail and re-credit to your account any payment taken by us as soon as possible but in any event within 7 days of your order.  We will not be obliged to offer any additional compensation for disappointment suffered.


Orders placed before 3.00pm on a normal working day will be processed and despatched on the same working day ( subject to stock availability).

Orders placed after 3.00pm on a normal working day, or on a Saturday, Sunday or on a UK Bank Holiday will be processed and despatched the next available working day.

Delivery timescales are dependent on the delivery option selected during checkout

If it has been more than five working days and you have not received your order please contact our Salon Support Team by email at orders@greatlengthshair.co.uk or on 0113 278 1292.

Please note, we cannot be held responsible for delays in delivery howsoever caused. Delivery times are subject to the service provided by our selected carriers and may from time to time be affected by unavoidable transport delays beyond our reasonable control.


Returns and Refunds


You may return products for a full refund within 28 days of purchase as long as it’s still in its original, unopened packaging.


Goods returned by you because of a defect will be refunded in full, including a refund of the delivery

charges for sending the item to you and the cost incurred by you in returning the item to us PROVIDED THAT you supply us with a receipt of cost of return.


When you return Goods to us for any other reason, we will examine the returned Goods and will notify you of either a replacement or refund via e-mail within a reasonable period of time.


We will usually process replacement Goods and refunds due to you as soon as possible and, in any case, within 30 days of our decision notified to you by email.



Intellectual Property


The contents of our Website and our Goods are protected by International Copyright Laws and other Intellectual Property Rights.  The owner of these rights is DM Distributions Limited, its affiliates or other third party licensors.  


All Goods and company names and logos mentioned in our Website are the trademarks, service marks or trading names of their respective owners, including us.  


You may download material from our Website for the sole purpose of placing an order with us or using our Website as a shopping resource.  However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our Website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent except where expressly invited to do so, for example in order to complete any competition or questionnaire.



Disclaimer of Liability


We promise that for any Goods you purchase from our Website:

we have the right to sell the Goods to you;
the Goods will correspond to the description we have given to you;
the Goods will be of satisfactory quality;
the Goods will be fit for the purpose notified to you by us.


Subject to this, however, Goods are not sold as being for any particular application or for use under

specific conditions, unless expressly agreed in writing.


We exclude all other express or implied terms and conditions, warranties, representations or endorsements whatsoever with regard to any Goods (including without limitation the Goods), our Website or any information or service provided through our Website.


We accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect) in each case, however caused, even if foreseeable.


If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Goods concerned.  This does not apply to any liability we have for death or personal injury resulting from our negligence or from our fraudulent misrepresentation.


We shall have no liability to you for any failure to deliver Goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.


You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our Website and is compatible with our Website.  You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our Website will be free from infection, viruses and/or other code that has contaminating or destructive properties.  You are responsible for sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.


The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permitted by applicable law.



External Links


Where our site contains links to other sites and resources provided by third parties (including but not limited to our sister companies, brands and stockists), these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.



Terms of Use


By using our Website, you indicate that you accept these Terms and Conditions, which may be modified and posted on our Website from time to time.  If you do not wish to be bound by these Terms and Conditions then you may not use our Website.


Unless otherwise specified, all content and materials published on our Website are presented solely for your personal use.


You warrant and undertake that you will not use our Website for any illegal or prohibited purpose including without limitation the posting or transmitting of any libellous, defamatory, inflammatory or obscene material.

You must not attempt to interfere with the proper working of our Website and, in particular, you must not attempt to circumvent security, tamper with, hack into or otherwise disrupt any computer system, server, web site, router or any other internet connected device.


We have used our best endeavours to ensure that our Website complies with UK law.  However, we make no representations that the materials on our Website are appropriate or available for use in locations outside of the UK.  Those who visit our Website from other locations do so on their own initiative and are responsible for compliance with all applicable law.

If use of our Website or Goods offered through our Website is contrary to or infringes any applicable law in your jurisdiction, you are not authorised to view or use our Website and you must exit immediately.


Great Lengths makes no representation and gives no warranties, express or implied, that making the Goods available in any particular jurisdiction outside of the UK is permitted under any non-UK laws or regulations.

We will try to make our Website available but cannot guarantee that our Website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability.


We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our Website or the contents or services available through it, including your access to it.